Terms and Conditions

Below will be mentioned all the terms and conditions of the agreement that regulates the relationship and legal obligations between Shop World Advertising and Advertising Company (the first party) and the merchant (the second party) who benefits from its services. This agreement is considered valid and enforceable as soon as the merchant agrees to this agreement and the terms it contains and subscribes to one of them. Shopword Company services in accordance with the provisions of the law.

It is the responsibility of the second party to review the terms of use and the privacy policy presented on ShopWord’s website www.shopward.io   Firstly, and to fulfill its obligations under the terms of use and privacy policy.

The first item: Introduction

  • The preamble is an integral part of this agreement.
  • Below, the first party and the second party are referred to collectively as the “Parties” and they are referred to individually as the “Party”.

The second clause: responsibilities and duties of the first party

  • Providing a website/application for smart phones with a monthly or annual subscription system for the second party to display and sell the services or products of the second party while providing technical support.
  • In the event of an agreement between the two parties, the first party is obligated to provide certain logistical services (third party services) to the second party, including arranging the process of delivery, transportation and receipt for customers from the second party’s previously defined delivery points, and in the event that the second party is unable to deliver the goods agreed to be delivered before. The logistics services company of the first party, at the agreed upon time, the second party is obligated to bear the costs of using the service, and they are non-refundable.
  • The first party will not be responsible for any product/service that the second party markets on the website that infringes on the property rights of the other party and/or the second party mistakes it as its property. The second party must compensate the first party for any legal action in which the first party is a part due to the second party’s violation and/or incorrectly marketed items.
  • The first party reserves the right to cancel the second party's subscription if the obligations mentioned in this agreement are not fulfilled.

Clause Three: Responsibilities and duties of the second party

  • Complete the preparation of the entire profile, provide all the required information and data, including pictures and descriptions of products or services, and ensure that the price list and inventory are updated periodically.
  • Ensure that you do not upload any description/image/text/drawing that is illegal, objectionable, obscene, or display anything related to sexual and pornographic matters, the sale of tobacco products or similar smoking methods and accessories, the sale of alcohol, and other things that are criminal and forbidden to be displayed or sold under Kuwaiti laws. Opposes the policy. Public use is prohibited or violates the intellectual property rights including but not limited to trademarks and copyrights of any third party.
  • The second party will package the products safely and soundly and prepare them for shipping and delivery, in accordance with accepted commercial practice and in accordance with the required shipping conditions. Any damage during transportation due to poor packaging by the second party will be at the responsibility and expense of the second party.
  • The second party maintains correct and accurate records that classify the types, quality, quantity and value of its products or services. The second party is solely responsible for providing any representations or warranties regarding the quality of the product or service to the customer, including all related product or service warranties.
  • The second party must ensure that the stock of products on the online store is updated (if it carries out the stocking process). If the order is made by the customer and it is found that the product is sold out “not available” after the order is completed, the second party is responsible for providing the product to the customer or recovering the amount paid for the order and is not entitled to demand from the first party the fees deducted from the payment gateway mentioned in Clause Five.
  • The second party is responsible for fulfilling customer requests and responding to their inquiries and/or complaints.
  • The second party is responsible for complying with all applicable local laws, regulations, rules and industrial standards regarding the preparation, sale, marketing and safety of its products.
  • The first party will not be responsible for any products provided by the second party if they are broken, counterfeit, refurbished, used, defective, bad, damaged or not accepted by customers or do not meet customer expectations in any way. It is the duty of the second party not to provide any false information about the products. The second party's advertisement must not be misleading to customers. This means that the second party will not engage in any unfair business practices, which constitutes a criminal offense that may also result in damages.

Clause Four: Payments

The second party is committed to paying all monthly/annual amounts for the agreed upon subscription package.

Monthly subscription:

  • The second party (the store owner) must pay the subscription costs within a maximum period of (10) days from the start of the month following the subscription, otherwise the service will be stopped for a maximum period of two days, and then the subscription will be canceled and the data will be permanently erased.

Annual subscription:

  • The second party (the store owner) must pay the subscription costs within a maximum period of (10) days from the start of the year following the subscription, otherwise the service will be stopped for a maximum period of two days, and then the subscription will be canceled and the data will be permanently erased.

Fifth item: Payment gateway

  • Payment gatewayTap Payments It is responsible for all payment transactions made through the website/smartphone application of the second party and cannot be replaced by another payment gateway except with the approval of the first party.
  • The second party is committed to the terms and conditions of the payment gateway (third party) and its services, bank commission fees, and the electronic payment gateway commission for payments agreed upon between the second party and the payment gateway.

Clause Six: The entire agreement

This Agreement constitutes the final and entire agreement between the parties, and supersedes and replaces all prior oral or written agreements, understandings or arrangements between the parties with respect to the subject matter hereof.

Clause Seven: Force Majeure

In the event of force majeure circumstances that may impede the Parties' performance of mutual obligations under this Agreement, including natural disasters, epidemics, strikes, government restrictions, or other circumstances beyond the control of the Parties, the fulfillment of the conditions stipulated in the Agreement shall be postponed for the period of those circumstances.

In the event that the duration of the above-mentioned circumstances exceeds two months, each party has the right to cancel its obligations under this law. In this case, the agreement is considered terminated, and neither party has the right except to demand a refund of the amount from the other party.

Clause Eight: Maintaining confidentiality

The subscriber (the second party) undertakes not to disclose or show any proprietary information to any other party, for example; The technology used by the first party, its intellectual property, its operating plan, or the strategy followed by the company.

Clause Nine: Duration of the contract and agreement

The duration of this contract shall be one year starting from the date of implementation and shall be automatically renewed under the same conditions unless one party notifies the other party in writing and delivered by hand or sending an email to the other party of its desire not to renew at least 30 days before the expiry of the original or renewed contract term.

Clause Ten: The relevant law

Your jurisdiction in the State of Kuwait shall consider any dispute arising regarding the interpretation, implementation, or breach of this agreement.

Clause Eleven: Cancellation of subscription

Monthly subscription:

  • The store owner (the second party) can cancel the subscription for the next month by sending an e-mail to Shopward (the first party) to Support@shopward.io no less than (15) days from the end date of the current month’s subscription.

Annual subscription:

  • If the store owner (the second party) wishes to cancel the remainder of the current year’s subscription period, he can send an e-mail to Shopward (the first party): Support@shopward.io within a period not exceeding (15) days from the start date of the subscription, and the amount will be refunded. In full, minus the service fee equivalent to 20% of the total subscription amount. Otherwise, this request will be considered rejected.
  • The store owner (the second party) can cancel the subscription for the following year by sending an e-mail to Shopward (the first party) to Support@shopward.io no less than (15) days from the end date of the current year’s subscription.

Item Twelve: Refunding the value of canceled orders

The store owner (the second party) can request a refund of the value of the canceled order on the website/mobile application within a period not exceeding the legal period for return and exchange stipulated by the Kuwaiti Ministry of Commerce law, which is (14) days only, deducting the value of the service commission (if any), bank commissions, and portal commission. Payment. The cost of the delivery service may also be deducted if the delivery representative receives the shipment from the store owner’s warehouse (if the delivery is made through the first-party logistics company).

Clause Thirteen: Intellectual Property

The website/mobile application and all content on them are owned, managed and licensed exclusively by Shopword (the first party) and its branches and stores. The second party (the store owner) is prohibited from using the name, logo, symbol, trade name, or any other trademark of the first party and using it through the website / mobile application or the first party’s services without prior written permission from the first party.

 Therefore, hereby, the Second Party agrees to grant the First Party a non-exclusive, non-transferable, worldwide license to use all content and intellectual property of the Second Party on the First Party's website/mobile application. The second party confirms that it owns the legal right to grant the first party this aforementioned permission and that the first party owns all the content that is displayed on the website / mobile phone application of the second party and reuses it for marketing and promotional purposes without prior permission. The first party will not bear any responsibility for any violation of any intellectual property used by the second party on the first party’s website/mobile application.

Clause Fourteen: Confidentiality

The Second Party must know that certain confidential information may be disclosed to Buyers on the Website/Mobile Application when necessary and to protect such confidential information from unauthorized disclosure or access. Accordingly, you agree to treat any information received as highly sensitive, confidential and private. Without detracting from the generality of the foregoing, you agree to:

  • Keep such information strictly confidential.
  • Do not disclose this information to any other party.
  • Do not copy or reproduce any of this information without permission.

Clause fifteen: Disclaimer

Neither Shopword (the first party) nor any of its affiliates will be liable for any damages or losses that may arise from or relate to these Terms of Service, including, without limitation, viruses or other malware that may infect By accessing, or linking to, our website/mobile application or our website/mobile application services, the Company and any of its affiliates will not be liable for any defect, malfunction, error, or inaccurate information of any kind. Our Website/Mobile Application or Website/Mobile Application Services, and the Company will not be liable for any damage to your device resulting from your use of our Website/Mobile Application or our Website/Mobile Application Services or as a result of your reliance on the quality or the validity or reliability of advertisements, recommendations, synthesized information or measurements contained, used or made available through our website/mobile application. Neither the Company nor any of its affiliates will be liable for any legal claim arising out of or in connection with your use of, or inability to use, the Website/our mobile application, any websites linked thereto, or any content on the Website or any Websites. OTHER OR ANY SERVICES OR MATERIALS OBTAINED THROUGH THE WEBSITE/ OUR MOBILE APPLICATION OR OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, INJURY Personal or physical pain and suffering, emotional distress, loss of revenue, profits, business or anticipated gains, or loss of use or data.

Item sixteen: Taxes

The second party is responsible for paying any outstanding taxes, fees or costs of any kind imposed by any governmental entity.

Clause seventeen: Amending the terms

Shopword Company (the first party) reserves the right to modify the terms of this service at any time. This is at its absolute discretion, provided that the second party is notified of any changes made to these terms.

Clause Eighteen: Compensation

You hereby agree to indemnify and hold harmless the Company, its officers, directors, owners, partners, employees, agents, suppliers and any other party providing information to the Website/Mobile Application for all losses, expenses, damages and costs, including attorneys' fees, arising from your violation of any of these Terms of Service. ; Including any wrongful or negligent conduct you engage in during your use and access of the Website/Mobile Application.

Item Nineteen: Complaints

If you have any complaints of any kind, please contact us via the following email: support@shopward.io or through the live chat on our website: shopward.io. You agree to assist the Company in facilitating the complaints resolution process.

Clause Twenty: Correspondence

You agree to exchange correspondence with us electronically by visiting our website/mobile application and/or sending an SMS or email message. You also agree that your acceptance of any of our offers and any form of agreement between us will be effective and effective through electronic correspondence.

Item Twenty-One: Possibility of dividing items

If any provision of the Service is illegal, invalid or unenforceable, the illegality, invalidity or unenforceability shall not affect any other provision of this Policy, and the remaining provisions of the Service shall remain in full force and effect and in no event shall Circumstances that violate, violate, or invalidate them.