Frequently Asked Questions
Find answers to questions about our platform, services, payments, support, and more.
Shopward is an e-commerce enabler offering tools and services to help businesses create, manage, and grow their online stores.
Our solutions cater to retail businesses, booking and appointment services, and other industries looking to establish a strong online presence.
Getting started is simple! Contact us for a meeting, explore our demo, subscribe to your desired plan, and we’ll guide you through onboarding, training, and launching your store. To get started Click here
Yes, our expert support team is available to assist you, alongside a dedicated customer success team to ensure your growth.
We support a wide range of industries, including fashion, electronics, beauty, travel bookings, meeting spaces, and sports fields.
Yes, our partnerships provide exclusive offers and benefits, such as streamlined payment solutions and logistics.
Absolutely! We offer a variety of templates and customization options to align with your brand’s needs.
We exclusively partner with Tap Payments, offering seamless payment processing with low transaction fees and exclusive features tailored to enhance your customers’ experience.
Shopward combines comprehensive solutions, expert support, and a customer-centric approach to deliver a seamless and growth-driven e-commerce experience.
Yes, we provide training to ensure you and your team are fully equipped to manage your online store effectively.
Shopward offers premium support for free, with response times as fast as minutes and swift resolution of client tickets and requests, along with continuous updates and resources to help maintain and grow your online store.
Shopward’s Customer Success team is dedicated to boosting your sales by providing tailored guidance, expert advice, and proactive strategies. We work with you to optimize your store, enhance customer experience, and unlock the full potential of our platform to drive growth and long-term success.